Customer Information

Customer Information

Horizon Technology offers solutions for a wide array of customer types. The three main customer segments are:

• Branded OEMs
• After Market Service Providers
• Contract Manufacturers

With OEM and EMS companies reporting up to 30% in revenue and up to 40% in profits derived from after market service revenue, executives will continue to focus on improving performance in the after market services arena to drive growth and increase customer satisfaction. After market services increases customer loyalty and provides an opportunity for maintaining competitive differentiation and advancing the company brand. Efficient service parts management is critical in every service operation. Equally important is the execution of the service parts planning initiatives and directives with suppliers in the market.

Horizon’s experience with after market service providers has uncovered several common critical challenges that must be overcome from the parts planning and execution stages.

• Short response times
• Stockouts
• Excess inventory
• Unreliable quality
• Cost variances

As a key partner to the world's largest after market service providers of technology products, Horizon’s business model and solution to these challenges is built around three major management systems; information management, quality management, and business process management.

Horizon’s proprietary Global Supply & Demand database provides unparalleled market liquidity by aggregating global supply & demand information from 10,000+ trading partners on a real time basis. The company has developed a suite of services, including Proactive PartMatch™, to reduce response times, minimize stock outs, liquidate excess inventory, and reduce purchase costs. Horizon delivers targeted cost reduction through superior market liquidity on high failure, high cost components.

The cornerstone of the quality system is ISO 9001:2000 certified testing on replacement components. The ISO Quality Management System also creates accountability for metrics in all business processes. A few example metrics include Customer Satisfaction Index, On-Time Delivery, Supplier Performance Index, Inbound Non-Conformances, RMA Process Time, and Sourcing Ratio.