Workflows and Process

Well defined, easily understood processes and workflows are the foundation to achieving operational excellence and a superior customer experience. Everything that we do is documented and recorded into a workflow giving us a strong back bone to allow for easy integration and support of vital programs that drive our success such as our QMS and our SOP systems.  Our work flows are structured to give consistent and measurable output allowing us to maintain critical work flow control, ensuring a consistent and predictable outcome.
Each of our workflows is documented into a story book format that stake holders can easily understand.  Each one is translated into easily understood sets of work instructions at the shop floor level ensuring each order that ships meets customer expectations. The work instructions are easily transferable across workflows allowing us to maintain a level of simplicity across all workflows.


QMS (Quality Management System)

We pride our selves on our quality and understand the importance of quality to our customers. We define quality not only in terms of delivering conforming product but in the overall customer experience. We have been buying and selling HDDs and LCDs for 18 years, allowing us to build workflows and processes that meet and exceed today’s business challenges.
All of our processes and workflows are catalogued and documented, exceeding our ISO 9001 certification requirements. By including self-audits of the critical systems and outputs of our automated workflow and processes, we can ensure a consistent experience each and every time.
Training and education play a big role in our philosophy of continuous improvement here at Horizon. We understand that trained employees make better decisions and help us improve workflows and outputs.
Our data-centric approach and our tracking of key performance indicators allow us to fine-tune our services and deliver a superior customer experience. From tracking our suppliers’ performance in real time to auditing our own performance across key variables, our data-driven analytics ensure that even the smallest details conform to the highest standards.


Supplier Performance Index

Horizon Technology’s Supplier Performance Index (SPI) is a data-driven risk assessment tool that uses an algorithmic calculation based on supplier’s Return To Vendor (RTV) rate and non-conformances that assign each individual supplier a performance score based on transactional performance.
The algorithm is based on RTV and “hot button” non-conformances that negatively impact a customer’s experience.  This gives salespeople visibility into the quality of availabilities, allowing them to collaborate with customers to better manage their supply chain and eliminate the surprises of open market procurement.
The SPI gives purchasing a powerful tool to qualify availabilities and proactively manage open market purchases by addressing past non-conformances before they happen.   This gives our customers a predictable and stable supply allowing them to better control their total cost of goods by not having to rework supply chain issues due to sub standard product or non –delivery.


SOP System

Our SOP System is our customer-configurable workflow process that allows salespeople to communicate customer- or product-specific transactional requirements beyond Horizon’s standard operating procedure at each operational workflow juncture, ensuring transaction compliance.

Requirements can be configured at the customer ID, location and/or transaction level. These may include logistics and packaging requirements, bar code formatting requirements or specific test protocols or added value functions such as firmware flashing and or labeling requirements. Each transaction with a specific SOP requirement sends out a work instruction at the specific workflow interval. The clerk processing the transaction is then required to confirm that the SOP instruction has been completed, making sure that the order meets customer requirements.

Each transaction fits seamlessly within your workflow, ensuring minimal disruption within your supply chain when sourcing from the open market. This contributes to your bottom line and your average service level agreements (ASL) by making sure that you get the right product – without any unexpected surprises that require additional attention from you.


Counterfeit Avoidance

Our 18 years of exclusive focus on LCD products has allowed us to build best-in-class counterfeit avoidance measures that take the risk out of open market purchases. Our program starts with our knowledgeable staff that inspects, tests and integrates LCDs into final assemblies on a daily basis, giving them the requisite LCD expertise to be able to quickly evaluate panels against the manufacturer’s inbound inspection standard and spot anomalies and non-conformities.

All panel packaging is inspected for authenticity. Panels without full chain of custody go through a rigorous visual mechanical inspection (VMI). This includes label and mechanical validation against the manufacturer’s inbound inspection standard (IIS), as well as evaluation for signs of handling and usage.  Panels are fully tested to the manufacturer’s inbound inspection standard, and EDID is validated against the manufacturer’s specification for uniformity.



Utilizing the latest test equipment and fixtures, Horizon offers a variety of robust LCD test options within its state-of-the-art test facilities in both its Lake Forest and Taipei locations.  Horizon’s dedicated test technicians are well trained in panel test requirements, and all test procedures are documented within our QP, QMS and SOP systems.

All panels go through a full visual mechanical inspection (VMI) and are tested according to the manufacturer’s inbound inspection standard (IIS) including;
  • RGB and black and white using pattern generator
  • Tested to ensure dead, dark, bright or stuck pixels are within manufacturer’s IIS thresholds
  • Columns and rows are inspected for vertical and horizontal lines
  • Inspect for mura using ND filter detailed in manufacturer’s IIS
  • Tested for luminance to ensure it’s within OEM prescribed thresholds
  • Tested for Contrast Ratio
  • Tested for light leakage
  • EDID validation
All test results are serialized and documented for full traceability and are available upon request.
 We at Horizon understand how important testing is to insulate you from the risks of the open market. Our test processes are incorporated and developed in conjunction with our LCD counterfeit avoidance program.